Ultra Traveldrive - 120GB

I bought this product and 28 days later, it failed. Now it wasn't the seller's fault, obviously. I called Memorex for an RMA number and returned the item. My tracking number says they received in at their Texas warehouse. Six weeks and six phone calls later, they finally admit they must have received it (because I had proof) but they couldn't find it. After much nattering, they finally sent a replacement.

I sent them a 28 day old product in the original packing with the extra face plates and a USB cable. I got a refurbished product (which I don't mind, actually, since it should have been tested) with no face plates and no USB cable. My problem is not receiving back the same type of items I sent. Apparently, this is their way of letting me know that customer service is non-existent in their company.

So buy with caution. Getting a defective product replaced is difficult and there is no saying what you will get in return.

This hard drive works great for me and the price which I got really awe some data transfer rate is too good, I like this product. The only thing I didnt like from this product are for power and data transfer 2 usb cables need to be used.